You can buy tickets online through our Official Webpage or Whatsapp and Instagram. You may also purchase your tickets on arrival in the ticket booth (subject to availability).
Yes, but please note that tickets are subject to availability. Please call us at +62 853 3883 3678 to check session availability.
No. Prices are fixed and remain unaffected throughout the year.
We accept Visa and Mastercard on the website. More payment options are accepted in the Ticket Booth. This includes cash in any major currencies and credit/debit cards by Visa, Mastercard, JCB, and Union Pay.
Tickets are transferable to another person, but you must inform us 24 hours in advance. Please view our complete Refund & Cancellation Policy.
No, all sales are final, and tickets sold are not refundable. Please view our complete Refund & Cancellation Policy.
Yes. Programs may be postponed or rescheduled due to severe weather. If rescheduling is no longer possible, you may transfer your ticket to another person, or have your ticket turned into a voucher for future visit.
Yes. Rescheduling must be done 24 hours in advance and is subject to session availability. Alternatively, Ticket Transfer is also possible.
No-shows are charged 100% of their reservation amount and no refunds.
Please approach our friendly staff at the Front Desk Counter at L2 lobby or the Cashier Counter at L1 souvenir shop.
BEMP is not liable for any loss or damage to your belongings.
Guests must arrive at the park 30 minutes prior to the scheduled session. You should be ready in your swim attire at least 10 minutes before your session begins.
Any lateness will affect your session duration as stated in our Admission T&C.
Yes, Ang Restaurant at L2 lobby is open from 11.00 to 18.00 daily. The Restaurant serves Chinese heritage cuisine, featuring authentic dimsum bites, live seafood and various beverages. Kid-friendly finger foods are available at the Poolside Lounge too.
Yes, there is. Traditional Balinese art & craft, official merchandise, apparels, souvenirs and photobooth can be found at the L1 exit of BEMP
The permitted swimming attire are full-body wetsuits, board shorts and t-shirts, bodysuits, beach bikinis and other appropriate swimwear.
Underwear, Jeans, Jackets, and anything with exposed zippers are not allowed.
For details, please refer to Our Swim Attire Policy.
Yes, but you do not need to. All participants of the Dolphin Interaction programs will be provided with life jackets, which are available in international sizing from S to XL. Just remember to bring extra clothes and comply with our Swim Attire Policy.
No, you do not. Our staff will always assist you through the entire experience. However, its important that you do not have a fear of water or a habit of panicking in deep waters.
There will be one dolphin and two trainers assigned to a group per session.
Yes, age and height restrictions do apply. Please check our Admission T&Cs and Refund & Cancellation Policy before booking an interaction program. Scroll down to see our Policy for Pregnant Women, Children, and Infant participation.
Our pricing identifies guests aged 4-12 as children, and 13-year-olds and above are considered adults.
Infants between 0 – 3 years old are eligible for special Child Concession pricing for the Discovery program.
Every guest aged 4 – 70 years old is covered by our public liability insurance, provided by Jasa Raharja Insurance.
Outdoor and indoor shower facilities are available on-site.
No. For the safety of our animals, all personal photography devices other than mobile phones such as DSLRs, GoPro Action Cam and drones are to be stored in the designated Table or in your vehicle. Always ask for authorization from any of our staff members before taking any footage.
Professional Media Crew is exempt from this policy upon the management’s consent.
No, cameras other than your smartphone is not allowed within our premise. A professional photographer will be with you during the experience to take photos. After each session, you will receive a softcopy picture of your choice FREE of charge as a souvenir. Additional photos may be purchased in the booth inside our souvenir shop.
Please approach our receptionists at the L1 Concierge for assistance.